RETURN AND REFUND POLICY

At Fashion Spotlight, managed by Wireattire Technology Private Limited, we are devoted to providing a smooth and hassle-free shopping experience. In this document, “we,” “us,” and “our” denote Wireattire Technology Private Limited, while “you,” “your,” and “user” refer to our valued customers. By placing an order through our platform, you agree to the return and refund terms outlined below. Our return policy is designed to make the process simple and convenient for you.

Eligibility for Returns

To be eligible for a return, items must remain unused, unwashed, and in their original condition with all tags, labels, and packaging intact.
Please ensure all tags, labels, and packaging are returned exactly as received.
Products that have been worn, cleaned, or altered in any way are not eligible for return.
Return requests must be submitted within 48 hours of delivery by contacting our customer service team.
Items failing to meet these conditions will not be accepted for return.

How to Initiate a Return

Step 1: Submit a Request
Email your return request along with your Order ID and reason for return to info@fashionsspotlight.com.

Step 2: Provide Supporting Evidence
If the product is damaged, defective, or incorrect, attach clear images showing the issue for faster processing.

Step 3: Follow Return Instructions
Once your return request is approved, we will provide full instructions on how to return the item.

We reserve the right to decline returns that do not comply with our stated guidelines.

Refund Process & Timeline

Upon receiving your returned item, our team will inspect it to verify it meets our return conditions. You will be notified of approval or rejection. If approved, the refund will be credited to your original payment method within 5–7 business days, accompanied by a confirmation email.

Partial Refund Guidelines

If a returned item only partially meets our return criteria (e.g., minor damage or missing packaging), a partial refund may be offered at our discretion.

Damaged, Defective, or Wrong Product

If you receive a damaged, faulty, or incorrect product, please submit a return request within 48 hours of delivery. Attach clear photos or videos of the issue via email to help us resolve it efficiently.

Need Assistance?

For questions or support regarding returns or refunds, please contact our customer care team at info@fashionsspotlight.com.

Thank you for shopping with Fashion Spotlight. We value your trust and remain committed to ensuring a smooth and satisfying experience for every customer.